Customer Testimonials

Outstanding Sales and Service !

The staff was attentive, even though they were extremely busy. They kept me informed of the progress and made sure I was aware of any out-of-pocket expenses upfront.

Thank you so much Jacob Kennedy for assisting me with the purchase of my GV70 2027. Great communication, product knowledge, and making the process smooth an entirely pressure free, ensuring it was a smooth transaction.

I really want to send my sincere gratitude to Jay (Stivers Mgr) and Jordan (Sales Consultant) for a awesome experience! You both listen to my situation, work through some difficult moments and gave me the experience I deserve! I love my new car !

Mr. Rico took care of me and my wife with both new cars. I’m in the army and we got the best deal possible. If you come to Hyundai here in Columbia come check him out.

Excellent front desk staff And awesome shuttle service

First time getting vehicle serviced and no complaints or issues. Explained what was being done and even honest on how long it would take. Hopefully future visits will be as pleasant.

They hung up in my face. I was just trying to find a tire for my car.

Ray Brown was very professional and pleasant to work with. He has a great sense of humor that made this experience great. His promise delivered bc he did blew us away with a great job in finding the right car. We love our Hyundai ❣️

Bought a Tuscan from the salesperson Chase yesterday very smooth transaction. I have bought three vehicles from Stivers and they always treat me great. Highly recommend this dealership.

Everyone was on time, professional, knowledgeable, and friendly.

Great customer service and reasonable pricing.

The one star is because the sales people do their jobs (jordan/hunter) and after your purchases they are still accessible. But For a business where 99% of your interaction will be post sales experience ie parts or service , not being able to get a service rep on the phone is terrible customer service. Sure most service appointments can be scheduled online but having the ability to get a HUMAN BEING on the phone is always needed. The service department needs a dedicated receptionist. Being transfered to a line that none of the service technicians will actually pick up is maddening. ... Read More

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Google - Oct 10, 2026

The one star is because the sales people do their jobs (jordan/hunter) and after your purchases they are still accessible. But For a business where 99% of your interaction will be post sales experience ie parts or service , not being able to get a service rep on the phone is terrible customer service. Sure most service appointments can be scheduled online but having the ability to get a HUMAN BEING on the phone is always needed. The service department needs a dedicated receptionist. Being transfered to a line that none of the service technicians will actually pick up is maddening. I wont ever suggest this dealership to anyone because to me thats a major departure from the service I experience at other local dealerships. Easier to get rid of the car in order to avoid this issue than to get an answer in the service department.

This is my 2nd time purchasing a vehicle from Von Robinson, and once again, he made the entire car-buying experience smooth, easy, and stress-free! The service was absolutely exceptional from start to finish! This is also my 3rd vehicle from Stivers, and I’ve never had a single issue. That says a lot about the level of service and trust I have in them. I highly recommend Von Robinson and Stivers. I’ll continue to choose them over and over again!

Recently I visited Stivers and Rico Hurley was my salesman. He went above and beyond to accommodate my family in many ways. When it comes to buying a car I am not the easiest to deal with and whatever I tossed at him he handled patiently and honestly. I left with a great car and a great experience. I'll be back for more in the future.

This dealership is by far the most friendliest car place I’ve been to ! My older vehicle recently broke down and I was in need of a replacement vehicle. From start to finish, Mr. Sewell and Mr. Brown took care of me. This has been the best dealership experience I’ve received in a long time. Thanks to their knowledge and expertise, I left with a beautiful blue Sentra ! Will definitely recommend to anyone looking to purchase a vehicle! They went above and beyond to deliver great customer service. They were able to inform me about all the features, the ... Read More

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Google - Oct 1, 2026

This dealership is by far the most friendliest car place I’ve been to ! My older vehicle recently broke down and I was in need of a replacement vehicle. From start to finish, Mr. Sewell and Mr. Brown took care of me. This has been the best dealership experience I’ve received in a long time. Thanks to their knowledge and expertise, I left with a beautiful blue Sentra ! Will definitely recommend to anyone looking to purchase a vehicle! They went above and beyond to deliver great customer service. They were able to inform me about all the features, the differences with the vehicles I was browsing. Once I made a decision and the paperwork was finalized, they made sure the car was spotless!

I recently drove all the way from Raeford, NC to purchase a vehicle from Stivers Hyundai, and Ray Brown III went absolutely above and beyond for me. When we realized some of the add-ons listed on the window sticker were missing, Ray didn’t just shrug it off—he took total ownership and tracked them down. On top of that, the Hyundai Bluelink system was down on delivery day, preventing us from setting it up. Because I live 2.5 hours away, Ray coordinated everything perfectly so that when I returned, he not only had the missing items installed seamlessly but also ... Read More

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Google - Sep 27, 2026

I recently drove all the way from Raeford, NC to purchase a vehicle from Stivers Hyundai, and Ray Brown III went absolutely above and beyond for me. When we realized some of the add-ons listed on the window sticker were missing, Ray didn’t just shrug it off—he took total ownership and tracked them down. On top of that, the Hyundai Bluelink system was down on delivery day, preventing us from setting it up. Because I live 2.5 hours away, Ray coordinated everything perfectly so that when I returned, he not only had the missing items installed seamlessly but also got my Bluelink subscription fully up and running. Fantastic, dedicated customer service from a military veteran who appreciates true professionalism. Highly recommend asking for Ray Brown III!

Great Services!

DO NOT take your car here to be serviced! Not only is the service staff rude and condescending, but god forbid you want an update on your vehicle. Called to make an appointment, filled out the form online, I show up to the office at my appointment time and they tell me I have to come back because they had nobody to look at it. Brought my car in to have door locks replaced, and they had my car sitting in the lot for way longer than they said it would be to complete the job. Not only that, but ... Read More

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Google - Sep 18, 2026

DO NOT take your car here to be serviced! Not only is the service staff rude and condescending, but god forbid you want an update on your vehicle. Called to make an appointment, filled out the form online, I show up to the office at my appointment time and they tell me I have to come back because they had nobody to look at it. Brought my car in to have door locks replaced, and they had my car sitting in the lot for way longer than they said it would be to complete the job. Not only that, but now suddenly I have complete engine failure, which they charged me to do a diagnostic on, as well as charging me per day to rent a vehicle while my car sat untouched. When they called to tell me the car was in complete engine failure they said I had 1 1/2 days to return the rental, which is fair except for the fact that I had a fully functioning car that I brought to them and now I have to buy a whole new vehicle. Not only did I not get updates, but when I would call for updates they would always say someone would call me back to which they never did. One of the gentleman that was helping me before my engine was diagnosed as full failure, said that half his paycheck is commission on failed engines. There were only two people in this whole establishment that were helpful and kind to me, and neither one of them worked at the service desk. If you cherish your vehicle, I highly suggest taking your business elsewhere.

We had an outstanding experience purchasing our new Hyundai from Stivers Hyundai. From start to finish, Hunter made the entire process easy, transparent, and stress-free. He was knowledgeable, responsive, and never pressured us, making the car-buying experience enjoyable. A special thank you to Nick in Finance for making the paperwork process quick and seamless. He explained everything clearly and had us in and out in no time. We truly appreciate the professionalism, honesty, and customer service provided by both Hunter and Nick. We highly recommend Stivers Hyundai to anyone looking for a smooth and hassle-free vehicle purchase experience!

Had a trailer hitch installed on a Hyundai Ioniq 5 by Matt and his service team. The work was completed promptly, at a very reasonable cost, and the communication back was very good. Overall the experience couldn't have been any better.

Excellent service and attention to detail. The Genesis is performing so much better than before. Our Service Advisor, Matt, was thorough and made sure everything was just right.

Gave me a price from Kyle for 45000 then changed it to 47000. Sorry salesman!

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This place is a total disaster. The service side of things is completely corrupt and misleading. Their techs are poorly trained and don’t even properly keep track of hardware. In my 20 minute visit I was almost stuck by a white SUV backing out of a garage, and I witnessed multiple techs smoking cigars while cleaning out peoples cars. The salesmen are also very u professional. I witnessed a full blown argument with swearing and sexual words being thrown around like I was in a locker room. Do not bring your car to get serviced here unless you like being ... Read More

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Google - Sep 11, 2026

This place is a total disaster. The service side of things is completely corrupt and misleading. Their techs are poorly trained and don’t even properly keep track of hardware. In my 20 minute visit I was almost stuck by a white SUV backing out of a garage, and I witnessed multiple techs smoking cigars while cleaning out peoples cars. The salesmen are also very u professional. I witnessed a full blown argument with swearing and sexual words being thrown around like I was in a locker room. Do not bring your car to get serviced here unless you like being lied to. Do not purchase a vehicle from here unless you like dealing with unprofessional and dishonest sales staff. Edited to respond : I will not be contacting your management team. Your dealership is full of liars and unprofessional children. I will not be calling you to give you the time of day, let alone to tell you how to run a business. Dealerships are a scam and a scourge on the public and you should all feel ashamed when you lay down in bed every night. Thank you and good day Ma’am.

Had an awful experience at a precious dealership, was treated awesome by Kyle! He listened to everything we wanted, went above and beyond to make us comfortable and meet our wants & needs with this stressful process. I was able to walk away in my dream car 4 hours later! I would recommend this dealership and Kyle to any & everyone who wants to feel welcomed & actually cared about!

Three separate times at Stivers, a service rep told me a repair was "not under warranty" — each time after I had already told them at check-in that I bought an extended warranty through this dealership. Each time, once I pushed back, the repair was covered at $0 to me. One rep making that mistake is an error. Three different reps making the same mistake is a pattern, and it only ever ran in the dealership's favor. The service department is also badly overextended. Turnaround times run into weeks, and loaner cars are routinely unavailable because there is no ... Read More

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Google - Sep 4, 2026

Three separate times at Stivers, a service rep told me a repair was "not under warranty" — each time after I had already told them at check-in that I bought an extended warranty through this dealership. Each time, once I pushed back, the repair was covered at $0 to me. One rep making that mistake is an error. Three different reps making the same mistake is a pattern, and it only ever ran in the dealership's favor. The service department is also badly overextended. Turnaround times run into weeks, and loaner cars are routinely unavailable because there is no inventory to spare. One repair has taken three separate trips and the issue still is not fixed. If you cannot service the cars you sell in a reasonable window, you are selling a problem. The buying process set the tone. I got inconsistent information on financing options more than once, and the inconsistencies would have cost me money if I had not researched the terms myself beforehand. If you are shopping for a Hyundai, look hard at other brands first. If you are set on Hyundai, buy somewhere other than Stivers — unless you are prepared to audit every quote and challenge every warranty denial yourself. If you are looking for a Hyundai, consider another brand that is more reliable but if you truly want this brand, don't go to Stivers if you want a honest and clear buying process or if you have expectations for honest and even reasonable customer service in repairs.

Had the greatest experience buying a car for my mom. Boyze Bryant made the experience easy and enjoyable. They beat everyone's prices from the beach to Columbia. Thanks Gloria & Joe

Sales used to be good and Service not so much. Seems like sales caught up with the service. Be careful who you deal with here. Moving on. Editing to respond to the owners response. You have the name. You know the contact info. If you really cared you have the information to reach out to them. Heck the first they get is your drivers license and phone number Reach out and dont post like you actually care.

Jordan Burrell, Stephen Welch and Grant Woodruff made the buying experience quick with no issues

The service department at this location is not customer oriented. Hyundai's warranty once was a legitimate reason to consider their line of vehicles in comparison to others with higher price ranges This service center negates the warranty services with incredibly long repair times, lack of loaner vehicles, and general lack of compassion of the customer's satisfaction.

Although I ultimately didn’t move forward with a purchase, I had a really great experience working with Kyle and Jordan. They were both incredibly helpful, professional, and genuinely outstanding salesmen. They’re both so young, and seeing two young individuals carry themselves with such maturity and professionalism was especially impressive. Unfortunately, the dealership didn’t have exactly what I was looking for in stock, but Kyle and Jordan continued to check in with me throughout my car search and have even continued looking for vehicles that fit my specific criteria. That level of effort and follow-through really stood out ... Read More

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Google - Aug 28, 2026

Although I ultimately didn’t move forward with a purchase, I had a really great experience working with Kyle and Jordan. They were both incredibly helpful, professional, and genuinely outstanding salesmen. They’re both so young, and seeing two young individuals carry themselves with such maturity and professionalism was especially impressive. Unfortunately, the dealership didn’t have exactly what I was looking for in stock, but Kyle and Jordan continued to check in with me throughout my car search and have even continued looking for vehicles that fit my specific criteria. That level of effort and follow-through really stood out to me because they’ve continued to help me even though I haven’t purchased a vehicle from them. I would absolutely recommend this Hyundai dealership to anyone looking for a new vehicle. They have a great team, and based on my experience with Kyle and Jordan, they genuinely care about their customers and making sure they find the right vehicle. I would definitely consider coming back in the future!

Jorden, my sales person was great. He was patient and helpful with all of my questions. I enjoyed the conversation about my needs and what I was comfortable with purchasing.

Greetings to you Cliff Tanner. As a General Manager I except you to leave you don't care attitude at home or wherever you have lunch. To hold the position that you hold and treat a customer the way you did Tuesday Aug 25, 2026, could prove to me that you and the Dealer Principal are really good boys. I have had me vehicle to the shop more times than I have driven it to Charleston. My vehicle issue is not my issue, and it is an ongoing unresolved issued that your shop Forman can't repair. So, at this point with ... Read More

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DealerRater - Aug 26, 2026

Greetings to you Cliff Tanner. As a General Manager I except you to leave you don't care attitude at home or wherever you have lunch. To hold the position that you hold and treat a customer the way you did Tuesday Aug 25, 2026, could prove to me that you and the Dealer Principal are really good boys. I have had me vehicle to the shop more times than I have driven it to Charleston. My vehicle issue is not my issue, and it is an ongoing unresolved issued that your shop Forman can't repair. So, at this point with me having to bring my car there for the same issue more than three times. Instead of having a voice of reasoning in your office you were rude and walked off. Yes, you're about money and threaten your employees their job based on reviews. Hello world understand that a car buying experience does not stop with your salesperson the service team is an ongoing relationship. So please do your research and reviews. John Stivers, look to hear from my attorney. Hello Timothy congratulations on your promotion from Service Advisory to Service Manager. Continue to smile and contact your customers with vehicle updates. NOOOOO, I DO NOT WANT ANOTHER HYUNDAI. Yes, I want an equal trade. This ongoing issue has been ongoing for 37,000 miles Welcome in Donnie Stinson.

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I have just encountered a bad experience with the General Manger at this dealership. I have had my vehicle at this dealership countless of times for the same unknown issue. The attitude that I got from Cliff Tanner today was really unprofessional, considering I have called him at least twice today prior to arriving and he didn't return my call. Folks when purchasing a vehicle not only take in consideration the sales team also take in consideration the service department. The service department is the most encountered part of the purchase. Wow Hyundai another disappointment 😞

I have a been working with Tim in the Service Department for the past two years who has been so much patient with me. I have had several encounters with service advisories and so glad Tim was my chosen one. If you want a detail explanation of your service orders, better understanding of what repairs were or being made TIM, he's your guy. I have the worst luck Hyundai vehicle and wish they would let me be the test drivers for them. I would also like to congratulate Tim on his promotion to Service Manager.

I'll try to keep this to the point and short as there's a lot wrong with Hyundai and this particular dealerships service department. My experience was a new vehicle with less than 3k miles and the main instrument gauge cluster monitor would go out. Took them over 2 months to repair and they repeatedly would not respond to calls, voice mails and texts. I never received an update initiated by the dealership till the work was done. When requesting vehicle loan or rental they again made no effort to help in the slightest. I'm not particularly keen on ... Read More

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Google - Aug 21, 2026

I'll try to keep this to the point and short as there's a lot wrong with Hyundai and this particular dealerships service department. My experience was a new vehicle with less than 3k miles and the main instrument gauge cluster monitor would go out. Took them over 2 months to repair and they repeatedly would not respond to calls, voice mails and texts. I never received an update initiated by the dealership till the work was done. When requesting vehicle loan or rental they again made no effort to help in the slightest. I'm not particularly keen on ever getting a Hyundai again but if I ever did I would never purchase or get service at this location.

I highly recommend Ray Brown if you are shopping for a Hyundai he made me feel comfortable and relaxed during this stressful purchase!

Ray did an amazing job helping my aunt purchase a car! He went to bat for her and helped make sure she got the car she wanted at the payment she needed!! I would highly recommend anyone come here and ask for Ray!

Drove 1 1/2 hours because I inquired about a vehicle and good ole boy chase sent a video and text confirming the vehicle was there just for us to show up and be told it was sold the night before. It was bs, the place lost all my respect

I brought my Sonata here because the steering locked up while traveling from out of state. They have absolutely no regard for human life and just wanted money. Instead of performing the free, factory extended warranty repair, they manually erased the electronic safety trouble codes to hide the defect, lied that the car was safe, and deceptively charged me $1,334.20 for completely unnecessary flushes just to protect their profit margins. Because of their corporate greed, the steering completely failed again, putting my life and others in severe danger. I hold black-and-white electronic freeze-frame proof from a second Hyundai dealership in my ... Read More

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Google - Aug 13, 2026

I brought my Sonata here because the steering locked up while traveling from out of state. They have absolutely no regard for human life and just wanted money. Instead of performing the free, factory extended warranty repair, they manually erased the electronic safety trouble codes to hide the defect, lied that the car was safe, and deceptively charged me $1,334.20 for completely unnecessary flushes just to protect their profit margins. Because of their corporate greed, the steering completely failed again, putting my life and others in severe danger. I hold black-and-white electronic freeze-frame proof from a second Hyundai dealership in my state showing the steering short code ran at 0 MPH while stationary in Stivers' shop, completely catching their safety cover-up red-handed. They knowingly sent a family out onto the highway in a rolling hazard for a quick dollar. Formal fraud and safety investigations have been officially launched with the South Carolina Department of Consumer Affairs and the DMV. DO NOT trust this service department with your vehicle or your safety.

Jordan was professional and personable. We didn’t feel like we were being “sold to.” We did our due diligence with approval and had a vehicle in mind. Jordan followed up with videos showing inventory. Went to the location the same day. When you pray for alignment, trust Him. Everything was smooth. Initial follow up, test drive to financing. Grant was awesome too! Say “Hello” to David as well. This team will get you right. Glad we decided to make the drive. Entire process with a test drive- 1.5 hrs Honestly the longest wait was car detailing and gassing up for ... Read More

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Google - Aug 7, 2026

Jordan was professional and personable. We didn’t feel like we were being “sold to.” We did our due diligence with approval and had a vehicle in mind. Jordan followed up with videos showing inventory. Went to the location the same day. When you pray for alignment, trust Him. Everything was smooth. Initial follow up, test drive to financing. Grant was awesome too! Say “Hello” to David as well. This team will get you right. Glad we decided to make the drive. Entire process with a test drive- 1.5 hrs Honestly the longest wait was car detailing and gassing up for us. Great experience with GREAT people.

I don't usually leave long reviews, but I hope this helps anyone considering this dealership. My family and I came in ready to buy a vehicle for my brother's birthday. We had already found the same model at another dealership for a lower price, but this dealership had the interior color he wanted. We were hoping they could work with us on pricing so we could buy that day. Unfortunately, the experience quickly became frustrating. The pricing didn't appear to reflect Hyundai's advertised sales event and rebates, so we asked how the incentives were being applied. ... Read More

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Google - Aug 2, 2026

I don't usually leave long reviews, but I hope this helps anyone considering this dealership. My family and I came in ready to buy a vehicle for my brother's birthday. We had already found the same model at another dealership for a lower price, but this dealership had the interior color he wanted. We were hoping they could work with us on pricing so we could buy that day. Unfortunately, the experience quickly became frustrating. The pricing didn't appear to reflect Hyundai's advertised sales event and rebates, so we asked how the incentives were being applied. Instead of explaining the numbers, the salesperson simply said the "dealer discount" included everything without actually answering our questions. Throughout the conversation, we felt rushed. He repeatedly reminded us the finance manager was leaving in 15 minutes and insisted this was the best deal they could offer. His body language was dismissive, leaning back with his hands behind his head as though helping us was an inconvenience. When my brother politely asked him to slow down and let us understand the pricing, the salesperson sarcastically replied, "Do you want to ask your brother for anything?" That completely changed the tone of the interaction. I asked to speak with a sales manager but was told one wasn't available. When the finance manager came over, he dismissed our concerns by saying the difference between their offer and the competitor's was "only a few hundred dollars here and there." After we showed him the competitor's written quote, he looked up their location on Google Maps, checked their closing time, and told us we could probably make it there before they closed. Instead of trying to earn our business, he encouraged us to buy elsewhere. I understand dealerships can't always match another dealer's price. That wasn't the issue. The problem was the lack of professionalism, the pressure to make a quick decision, and the refusal to clearly explain the pricing. After leaving, we stopped at AutoNation. They had the exact same vehicle with the interior my brother wanted, gave us a better deal, and even included installed accessories. Even though we arrived about 15 minutes before closing, the salesperson, sales manager, and finance manager stayed nearly three hours late to answer every question and make sure we were comfortable before signing. The difference between the two dealerships was night and day. One treated us like an inconvenience for asking reasonable questions. The other earned our business through patience, transparency, professionalism, and respect. Based on our experience, I cannot recommend this dealership.

I had a very disappointing and unprofessional experience at Stivers Columbia. I made an appointment with a specific sales representative, but when I arrived, he wasn't even available. Instead, I was handed off to a new salesperson. Unfortunately, the experience only got worse from there. The salesperson seemed completely uninterested in helping. He had an "I don't care" attitude, leaned back in his chair with his arms behind his head, and spent most of the interaction trying to rush me into making a decision because, according to him, the finance manager was about to leave for ... Read More

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Google - Aug 2, 2026

I had a very disappointing and unprofessional experience at Stivers Columbia. I made an appointment with a specific sales representative, but when I arrived, he wasn't even available. Instead, I was handed off to a new salesperson. Unfortunately, the experience only got worse from there. The salesperson seemed completely uninterested in helping. He had an "I don't care" attitude, leaned back in his chair with his arms behind his head, and spent most of the interaction trying to rush me into making a decision because, according to him, the finance manager was about to leave for the day. There was no effort to understand my needs or have a genuine conversation about the deal. The biggest red flag came when we discussed the numbers. My agreed out-the-door price was actually less than the total of the payments they presented to me, with what appeared to be an extra $2,000–$3,000 worked into the financing. When I questioned the numbers, I didn't receive a clear explanation. To top it all off, the finance manager told me that if another dealership was offering a better deal, I should just go there. Instead of trying to earn my business, they essentially told me to leave. Buying a vehicle is a major purchase, and customers deserve honesty, transparency, and professionalism. I found none of those at Stivers Columbia. I took my business elsewhere (Auto Nation) and would not recommend this dealership to anyone looking for a respectful, straightforward car-buying experience.

Great place and great autos and SUVs.

I had searched for a specific color combination of Genesis GV70, and when I found it online at Stivers I inquired. Within minutes I had a response from Jacob Kennedy. He sent me a quote which was a great deal and I visited the dealership a couple of days later. Jacob was very knowledgeable about all the trim levels and patient, spending hours with us. Absolutely no pressure to buy, just helping us look and narrow down choices. Once we saw and drove the GV 80 we were hooked. He gave us an excellent deal, the experience was pleasant, easy, low ... Read More

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Google - Aug 2, 2026

I had searched for a specific color combination of Genesis GV70, and when I found it online at Stivers I inquired. Within minutes I had a response from Jacob Kennedy. He sent me a quote which was a great deal and I visited the dealership a couple of days later. Jacob was very knowledgeable about all the trim levels and patient, spending hours with us. Absolutely no pressure to buy, just helping us look and narrow down choices. Once we saw and drove the GV 80 we were hooked. He gave us an excellent deal, the experience was pleasant, easy, low key and Jacob was a great guy to deal with. Although I live in Georgia, I would definitely come back to Stivers and Jacob to buy about new car again.

I just bought my 2nd Hyundai Vehicle. Love it! Ray Brown at Stivers was my salesperson and did a fantastic job helping me find the vehicle I wanted. Ask for him when looking for a new vehicle.

Stivers Genesis has always provided me great service as they help me to ensure my GV7stay up to date with any and all service requirements. McKenzie goes over and above each time, making sure all my service needs are met and handled during my visit. A+ service provided each and every time.

I went to Stivers knowing exactly which Santa Fe I wanted down to the VIN #, and planned to meet with Joe Delmege early on a Saturday morning. When we arrived, I provided the VIN to Joe and he informed me that specific vehicle was unavailable; he pulled an almost identical Santa Fe with the exception of the interior to let me take a look. After inspection I let Joe know that I loved the SUV but HAD to have the interior I came looking for, so he quickly pulled one that met my requirement with no issues. After the test ... Read More

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Google - Jul 31, 2026

I went to Stivers knowing exactly which Santa Fe I wanted down to the VIN #, and planned to meet with Joe Delmege early on a Saturday morning. When we arrived, I provided the VIN to Joe and he informed me that specific vehicle was unavailable; he pulled an almost identical Santa Fe with the exception of the interior to let me take a look. After inspection I let Joe know that I loved the SUV but HAD to have the interior I came looking for, so he quickly pulled one that met my requirement with no issues. After the test drive, there was zero pressure, unlike how I typically feel at any dealership and I walked out with a beauty. Thanks Joe for being a joy to work with!

So I called on the way up there and told them what I was looking for … when I called I got linked with IKE!!! He had only one car with a moon roof but the car was pretty nice so we decided to get it! Ike was happy we decided to get the car and told me it would be cleaned inside out and be ready in the am !!! As we go inside we hit Ike with the we was already pre approved from our bank !! Once we told them that the whole atmosphere changed!!! They tried to get 3 other ... Read More

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DealerRater - Jul 26, 2026

So I called on the way up there and told them what I was looking for … when I called I got linked with IKE!!! He had only one car with a moon roof but the car was pretty nice so we decided to get it! Ike was happy we decided to get the car and told me it would be cleaned inside out and be ready in the am !!! As we go inside we hit Ike with the we was already pre approved from our bank !! Once we told them that the whole atmosphere changed!!! They tried to get 3 other people to convince us to finance with them at the dealership!!! We declined !!! So we stepped bk in the finance office and got the paper we needed for the bank the next morning !!! So the next morning we are at the bank getting the check and the paper from the dealership wasn’t filled out correctly!! I finally got ahold of Ike and he hung up in my face 3 times !! The finance guy at the bank sat right there beside me as I had Ike on speaker phone !! He was trying to take picture of pictures and doing everything unprofessionally!!!! So finally once we got the dealership to send the correct paper work I get up there my car had t been touched!! Still dirty on the outside & inside!!! Remind you I JUST BOUGHT A $32,000 car‼️‼️‼️ I even mentioned to Ike my car want washed or cleaned that there’s dirt on the Mats!! He laughs and bends down a shakes the floor mats right in front of me talking about all better! Like if I could give this car bk I would bc this ain’t my first time buying a new car but the customer service I received here WAS MIND BLOWING!!!! And make note the next day my xxxx oil light came on!!! Like are you serious!!! Left multiple messages for the manager & absolutely no one returned my call no or anything!!!!! The lady / operator even gave me his personal cell number and I called and texted multiple times!!! This place only cares about money don’t waste your time !!!! Go somewhere else!!!!!!!

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McKenzie Hammond, I cannot say enough great things about the service I received! From the moment I walked in, she went above and beyond to make sure I was taken care of. She was kind, professional, patient, and genuinely cared about helping me. It’s rare to find someone who treats customers with such respect and compassion. She took the time to answer all of my questions, kept me informed throughout the process, and made what could have been a stressful experience so much easier. Her dedication to outstanding customer service did not go unnoticed. Because of her exceptional service, ... Read More

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Google - Jul 24, 2026

McKenzie Hammond, I cannot say enough great things about the service I received! From the moment I walked in, she went above and beyond to make sure I was taken care of. She was kind, professional, patient, and genuinely cared about helping me. It’s rare to find someone who treats customers with such respect and compassion. She took the time to answer all of my questions, kept me informed throughout the process, and made what could have been a stressful experience so much easier. Her dedication to outstanding customer service did not go unnoticed. Because of her exceptional service, I will absolutely return and recommend this shop to my family and friends. Thank you for going the extra mile, it truly made all the difference. Employees like you are the reason businesses earn loyal customers!

I had some issues with my car and Tim Williams and Channon Boone were nothing but honest to me and there were some shop changes going on causing frustration. These guys marked their word and just were very transparent in my process. Thanks guys I appreciate u 2

Updated Review Very please with RICO and management namely Cliff resolved my mothers issues and gave her a vehicle that’s reliable My elderly mother brought a car that was advertised as a cpo but was told is wasn’t and the engine light came on with in 2 days went to the dealer and was told that she has to pay for the 4000 repairs herself also a extended warranty was purchased as well she still does not have a car my mother has no transportation after purchasing this car and using her.only savings to buy this car no one ... Read More

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DealerRater - Jul 21, 2026

Updated Review Very please with RICO and management namely Cliff resolved my mothers issues and gave her a vehicle that’s reliable My elderly mother brought a car that was advertised as a cpo but was told is wasn’t and the engine light came on with in 2 days went to the dealer and was told that she has to pay for the 4000 repairs herself also a extended warranty was purchased as well she still does not have a car my mother has no transportation after purchasing this car and using her.only savings to buy this car no one will even return her phone calls I have done a lot of business

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I wish I could leave 0 stars, but unfortunately I have to give at least one star to write a review.

Do not buy a car from this dealership. The customer service has been absolutely terrible, and the entire experience has been frustrating, exhausting, and disappointing from start to finish.

Every time we brought our vehicle in for repairs, it would sit at the dealership for days—or even over a week—without any communication or updates. We were often left wondering whether anyone had even looked at it. When we tried calling for information, no one would answer the phone ... Read More

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Google - Jul 18, 2026

I wish I could leave 0 stars, but unfortunately I have to give at least one star to write a review.

Do not buy a car from this dealership. The customer service has been absolutely terrible, and the entire experience has been frustrating, exhausting, and disappointing from start to finish.

Every time we brought our vehicle in for repairs, it would sit at the dealership for days—or even over a week—without any communication or updates. We were often left wondering whether anyone had even looked at it. When we tried calling for information, no one would answer the phone or return our calls, leaving us completely in the dark and stranded with only one vehicle.

To make matters worse, when we asked for a rental vehicle while our car was sitting there waiting for service, we were told none were available, despite seeing a lot full of vehicles out front. We were left to rearrange our lives around their lack of communication and customer care.

What is most frustrating is that the issues with our vehicle were never actually fixed. The pattern was always the same: the car would sit there for a minimum of three days, we would finally get it back, and then we would be told to "drive it another 1,000 miles and bring it back." We followed their instructions multiple times, only to repeat the same cycle over and over without any real solution.

The lack of communication, accountability, urgency, and genuine concern for customers is unacceptable. We trusted this dealership to stand behind the vehicle they sold us and provide quality service, but instead we were met with excuses, delays, and ongoing unresolved problems.

This has been one of the most frustrating customer service experiences I have ever had, and I would not recommend this dealership to anyone. Save yourself the time, stress, and headaches and take your business elsewhere.

My vehicle has been there 2 weeks for service. I told them when I dropped it off it had a warranty and countless other times(when I could actually get someone on the phone) that there was a warranty. 2 weeks in and they still haven’t submitted a claim to the warranty company but have tried getting me to pay a 6 thousand dollar bill. The lack of communication and common decency is a extremely concerning

My son brought his car here for service under a warranty. He advised when he dropped the car off they would need to file a claim 1st with warranty company. 4 days after the appointment date they reach out with what needs to be fixed in which my son advised again they need to file a claim to which they said they would the next day. We have been calling almost daily for updates and have not received a single response. We called warranty company to see if they received a claim and no surprise they haven't. The car has ... Read More

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Google - Jul 16, 2026

My son brought his car here for service under a warranty. He advised when he dropped the car off they would need to file a claim 1st with warranty company. 4 days after the appointment date they reach out with what needs to be fixed in which my son advised again they need to file a claim to which they said they would the next day. We have been calling almost daily for updates and have not received a single response. We called warranty company to see if they received a claim and no surprise they haven't. The car has now been there for 2 weeks. With no communication at all. UPDATE: Received a call from a gentleman I believe name was Shannon. He was very nice and apologetic. He seemed unaware that the car was there ( not his fault) he did advise they have been making changes with the service dept so things should start to improve. He apologized for lack of communication and agreed it was unacceptable. He immediately called the warranty company and got the process rolling. He was a champ as I unloaded on him as soon as he got on the phone. Which I did apologize for as he was not involved with the car. But he was apologetic and took action. I truly hope they can turn this service dept around.

Their service department is very slow and the mechanics move with no purpose. I had a 12pm appointment and they told me they were behind 2hrs. I stayed there till 1:45 and my vehicle hadn’t got pulled in. I left and came back the next morning at 7:30 am I was the first one here and still waited more than 2hrs for a oil change and tire rotation

If I could rate less I would. I have known multiple people who have had problems from this location, faulty repairs, techs not completing jobs appropriately, losing people's cars and you think it will not happen to you until it does. I have been here three times and already am considering selling my Hyundai so that I no longer have to deal with this dealership. The first time I brought my vehicle here I was told that they could not complete a tire rotation due to a previous dealership stripping my lug-nuts. I brought this to the previous dealership, ... Read More

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Google - Jul 7, 2026

If I could rate less I would. I have known multiple people who have had problems from this location, faulty repairs, techs not completing jobs appropriately, losing people's cars and you think it will not happen to you until it does. I have been here three times and already am considering selling my Hyundai so that I no longer have to deal with this dealership. The first time I brought my vehicle here I was told that they could not complete a tire rotation due to a previous dealership stripping my lug-nuts. I brought this to the previous dealership, who took a look at it and found no problems, brought it back to Stivers who then did the work no problem. Dropped my vehicle off as I luckily had a ride and did not have to wait. I brought it back again a few months later for an oil change and inspection. They displayed annoyance at me dropping my vehicle off again, stating it would only take maybe 30 minutes. I left for errands and it did indeed only take 30 minutes (the shortest time I have ever seen here and very impressive) but they did not complete the inspection that I requested and I never received reports for the inspection, though they claim that they did. Brought it back for a service recently, oil change, tire rotation, inspection. Was told it would maybe be 1 hour, I chose to wait (last time it was only 30 minutes, 1 hour isn't terrible). I sat and waited for 3 and a half hours. They informed me at one point I only had 15 minutes left. This turned into 45 minutes. Flash forward to now, I have a nail in my tire that they missed during my most recent inspection ( I know it was present during the previous inspection per my request to them previously to fill it with air and take a look at it), I bring my car to Discount Tire for a free patch and repair, who tell me that Stivers has cross-threaded my bolts of my tires and that if they remove it they will break it. I bring it to Stivers. They tell me they will fix it for free and they ask if they can work on it right then and there. I agree and ask for a timeline. "We will have you right in and out." I have been waiting for 1 hour and 30 minutes and the car still has not moved from the parking spot I left it in. Mind you, I did not ask to be serviced today, THEY stated they could get it right in quickly. When I asked again for a time frame all I was told was "We will get it to you shortly." Edited to respond to business owner: I would love to be able to contact someone as you requested, but I have not been able to get in contact with a single person via phone call. I have also called corporate and they have had similar issues as well. Please advise me on how to get ahold of someone.

After 20 plus years of owning a Hyundai, today I made the trade in for a Chevy. Why? Service, I understand busy and over booking but give me an alternative, give me a reason to want to stay with you and please greet your customers upon arrival and make them feel important.

The service section is so consistently terrible that today, after yet another toxic experience, I took my wife to the Chevtolet dealer to buy a new car. We enjoyed the Kona, but to drive across town only to experience the disaster which is their service section is no longer tolerable. A shame but it is what it is.

I had a very disappointing experience with this dealership and would not recommend them. I had an appointment scheduled for 11:00 AM and arrived on time, only to find that the salesperson was busy helping another customer. I understand things happen, but what is the point of scheduling an appointment if you are not going to be available? That was my first red flag. When I came in interested in a specific model, instead of helping me with the vehicle I asked about, they immediately started trying to push me toward other vehicles. I thought the days of ignoring what the ... Read More

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Google - Jun 30, 2026

I had a very disappointing experience with this dealership and would not recommend them. I had an appointment scheduled for 11:00 AM and arrived on time, only to find that the salesperson was busy helping another customer. I understand things happen, but what is the point of scheduling an appointment if you are not going to be available? That was my first red flag. When I came in interested in a specific model, instead of helping me with the vehicle I asked about, they immediately started trying to push me toward other vehicles. I thought the days of ignoring what the customer wants and just trying to make a different sale were behind us. I was then asked for $500 to secure the vehicle, and I was told it would arrive within about a week. After that week passed, they contacted me asking if I was actually serious about buying the vehicle before they would go through the trouble of securing it. That made no sense — what was the purpose of taking my money in the first place? After waiting two more weeks, I decided to move on and requested my refund. I was told it would be handled, but after another week went by with no refund, I had to physically drive back to the dealership and request my money back in person before it was finally issued. Overall, this felt extremely unprofessional and like a lack of communication from start to finish. The experience made me feel like I was dealing with inexperienced salespeople rather than a dealership that values customers. I will personally be using a vehicle broker for future purchases and would recommend others consider doing the same. This experience left a very bad impression.

Communication from service department is atrocious. Try to call and no one answers get kicked to a virtual assistant, you can leave a message but again no response. You can text as much as you want again no response. If you are a customer that doesn’t want any info on your car this is ok, but I like a little communication especially when for a “simple” fix they have had your car for over a week with no updates. I’m over Hyundai I have had a brand new palisade for 9 months and have had a check engine light ... Read More

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Google - Jun 24, 2026

Communication from service department is atrocious. Try to call and no one answers get kicked to a virtual assistant, you can leave a message but again no response. You can text as much as you want again no response. If you are a customer that doesn’t want any info on your car this is ok, but I like a little communication especially when for a “simple” fix they have had your car for over a week with no updates. I’m over Hyundai I have had a brand new palisade for 9 months and have had a check engine light on for 7 months. Asked this dealership to purchase car from me and got told from salesman take it to carmax they will offer you more. So instead of trying to take care of a customer, they just kick you to someone else. Would not recommended this service department or a palisade.

Basura....straight trash. I had a 8 am appointment today that I scheduled almost 3 weeks ago for a recall. I called around 1pm to check on my vehicle, no answer, I also text my service provider....no response. I went up there at 4:10 pm, only to be told they hadn't done anything to my vehicle and that my service provider probably wasn't responding as he had "quit". I told them to just give me my keys because thats ridiculous. I have never experienced such poor service at any dealership until today. I will never go back.

Worst dealership in the midlands l. I bought a Hyundai palisade and shortly after the front bumper began to peel. After multiple back a forth, my I was told the bumper cones in multiple different pieces and they weren’t all available to replace it. As soon as the vehicle went above 60K miles, I was told additional approval was required. Since then then no one has responded to my phone calls despite repeated voicemails and calls. I’ll sue for sure. DO NOT RECOMMEND

I purchased my 2023 Hyundai Palisade three years ago this month June. I have taken my vehicle to this dealership for several issues and regular maintenance. I have discussed with the service manager Richard Koellner and the service technicians several (due to the turnover rate) that I have been feeling a shudder (a knocking sound and a jerking feeling) when turning, since around 15,000 miles. I was told that issue would go away around 25,000-35,000 miles mark. Later for the dealership to tell me I needed some type of fluids added to my tires, which didn't help. I have had since ... Read More

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DealerRater - Jun 17, 2026

I purchased my 2023 Hyundai Palisade three years ago this month June. I have taken my vehicle to this dealership for several issues and regular maintenance. I have discussed with the service manager Richard Koellner and the service technicians several (due to the turnover rate) that I have been feeling a shudder (a knocking sound and a jerking feeling) when turning, since around 15,000 miles. I was told that issue would go away around 25,000-35,000 miles mark. Later for the dealership to tell me I needed some type of fluids added to my tires, which didn't help. I have had since had a bracket assembly roll rod and an engine mount replaced. I have been told that I had differential issues that supposedly was fixed. I have spoken to Hyundai Consumer which is like a middle person which was a complete waste of my time. I have meet with the General Manager Cliff Tanner and the Service Manager Richard which we discussed my ongoing issues that have yet to be resolved. I would call the Richard and leave messages to contact me back with the technicians and voicemails no returned call. I have contacted Cliff on a his mobile, instead of him calling me back he would ask Richard to call me back. It has been discovered that I have a transmission issue. That Hyundai has yet to approve. Since I have meet with the two managers the ongoing issue is still going on, to note that I was just at the dealership Thursday June 11, 2026, to speak with Richard and Cliff. Cliff was out of the office, and Richard contacted the Warranty person Marcin Jean, right before I was walked to his office to tell me that Hyundai has not approved for my transmission to be replaced. I left a voicemail message for Cliff on his mobile to call me back and advised that I was at the dealership Thursday and mentioned what Richard and I discussed, when the three of us met, no return call yet. To this date June 17, 2026, my vehicle has been with this dealership since March 17, 2026, no update or contact from the General Manager or the Service Manager. To speak with John Stivers, it's an active of congress so I'm here reach pass the start to have John Stivers the Dealer Principal to contact this 2023 Palisade owner to resolve this major issue. On a better note, Delaney Woodham the Rental Coordinator with all the exhaustion I had to encounter from all my visits.... You Know How to Make a Girl Feel Good, YOU ROCK!!! -Waiting to Exhale

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The service department suck! They have had my vehicle there for more than a month now and they won't answer my phone calls! Never take your vehicle here for service!

Call for Service over the phone and they just leave me waiting for 15 min and end up hanging up

If I could give them 0 stars, I would. I have purchased over 200 vehicles in my lifetime and have never had such terrible service or had management who did not care about making things right. The Gen. Mgr. would not make things right. and if Owner were smart, he would address his pick as gen. Mgr. I agreed to purchase a 2022 truck from them and I paid a thousand dollars down over the phone on credit card. I told them I would be there in two days with cashiers check to pick up the vehicle. I did EXACTLY as I said ... Read More

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Google - Jun 12, 2026

If I could give them 0 stars, I would. I have purchased over 200 vehicles in my lifetime and have never had such terrible service or had management who did not care about making things right. The Gen. Mgr. would not make things right. and if Owner were smart, he would address his pick as gen. Mgr. I agreed to purchase a 2022 truck from them and I paid a thousand dollars down over the phone on credit card. I told them I would be there in two days with cashiers check to pick up the vehicle. I did EXACTLY as I said I would. There was supposed to be certain equipment on the truck that had been in their description on THEIR website and on CarFax web site advertising the truck. The general Manager came out because I had copies of both web site ads describing this truck with the equipment that was supposed to be on it. He immediately sent someone to take the wording off the ads and bluntly told me that it was a "mistake" and he was not going to do anything about it. The tow package with trailer hitch were items that were advertised on CarFax and on Stivers Hyundai website. It did not have the tow package (consisting of trailer hitch and wiring harness) as advertised on both of their sale sites. I asked them to do the right thing and either install the trailer hitch and wiring harness or write me a check in the amount it would cost me to have it done in my hometown 3 hours away. The Gen Mgr said they would NOT honor what was on the description on both sites even though is was written in black and white. He would not make it right nor would he do anything. I asked him just to do the right thing and either put on tow package or pay me to have it done in my home. He said he would not do anything. I asked to speak to the owner and was declined. Therefore, I drove home (3 hours) with no vehicle. That is terrible business and a terrible way to treat someone. Stay away. I bet that If I could have gotten to talk to the owner and showed him the clear cut evidence of how they were wronging me so badly and that it was their fault for this wrong doing that he would have made it right but guarantee he will never hear of this because if he did...heads would roll. They put making a dollar over doing what is right. I would hate for anyone else to go though anything that I had to go through with this dealership. Best thing folks can do is just stay away . I have filed a complaint with BBB about this dealership and the head lady for the BBB there in Columbia SC told me that this dealership had a D- rating with them. I told her that did not surprise me with how i was treated. On way home we were halfway home some 2 hours away from dealership my phone rang and it was this Gen.Mgr. calling. He said he could take off the Certification off the truck and save me 500 dollars if I wanted to turn around and drive another 2 hours back down there. The sales people had done told me that to have it taken to Hyundai Dealership and pay retail to get these 2 items put on would cost me around $1500-1600 dollars so I thanked him for the gesture but If I had to pay $1500 to get it done, then that small $500 gesture would not cover it. But here is the funny thing...if this Gen. Mgr. would have just added these items to truck [as it said it had] through his dealership at his wholesale dealer price, he probably could have done it for not much more than the $500 he was offering. Then he would have been doing what was right and sold the car and had happy customer....but I guess that was too complicated for this man to understand how bussiness should be done. His brain couldn't figure out that was a way to make things right, salvage the deal and get car sold. Stay away from this place.

BBB Complaint: I agreed to purchase a 2022 Santa Cruz Limited for a total of $26908.23 as advertised on CarFax and Stivers Hyundai website. I paid $1000 deposit on 06/06/2026 and then had a cashier’s check in the amount of $25908.23 for the balance. I drove 3 ½ hours to pick up the vehicle today. When inspecting the vehicle, it did not have the tow package (consisting of trailer hitch and wiring harness) as advertised on BOTH of their sale sites. The General Manager of Stiver’s Hyundai, Cliff Tanner said they would NOT honor what was on the description on sites. After I showed him ... Read More

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Google - Jun 11, 2026

BBB Complaint: I agreed to purchase a 2022 Santa Cruz Limited for a total of $26908.23 as advertised on CarFax and Stivers Hyundai website. I paid $1000 deposit on 06/06/2026 and then had a cashier’s check in the amount of $25908.23 for the balance. I drove 3 ½ hours to pick up the vehicle today. When inspecting the vehicle, it did not have the tow package (consisting of trailer hitch and wiring harness) as advertised on BOTH of their sale sites. The General Manager of Stiver’s Hyundai, Cliff Tanner said they would NOT honor what was on the description on sites. After I showed him both advertisements of theirs’, he immediately had them altered. Cliff said it was a “mistake” but even though I drove 3 ½ hours and cashiers check in hand, he would not make it right nor would he do anything. I asked him just to do the right thing and either put on tow package or pay me to have it done in Wilkesboro. He said he would not do anything. I ask to speak to the owner and was declined. Therefore, I drove home (3 ½ hours) with no vehicle. That is terrible business.

Help me god these people just need to be replaced can’t answer the phone for nothing just a sorry work force if you want AI to answer the phone then don’t come to work no more lazy employees can’t even check in for my appointment before driving 45 mins can’t even know if there a wait or not

Disappointed I can't give them a zero. They have had the car for weeks. They never return phone calls. They lie constantly about what needs to be done to the car. Brought the car in because it was stalling and running rough after a software update that they performed They insist it is not the software update but after some research, I have found many car owners are complaining about the same problems after the update. It took them over a week to run a diagnostic. I believe they didn't touch it for days. Will never bring my ... Read More

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DealerRater - Jun 2, 2026

Disappointed I can't give them a zero. They have had the car for weeks. They never return phone calls. They lie constantly about what needs to be done to the car. Brought the car in because it was stalling and running rough after a software update that they performed They insist it is not the software update but after some research, I have found many car owners are complaining about the same problems after the update. It took them over a week to run a diagnostic. I believe they didn't touch it for days. Will never bring my car there again and will never bring the car in for a recall ever again.

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DO NOT CHARGE YOUR CAR THERE!! Charged me around .58 cents a KW which is insanity. To get my car charged from 69% to 96% came out to 28 bucks. If they are charging that much to their customers then how trustworthy must they be to buy a car from them?

Don't really know how to rate them because I just walked away from a service appt. Booked an appt for 8:15 online. This is for my EV - Ioniq 5. Wrote that I wanted a tire rotation, check the rattle in the tailgate (which is a problem with every early model Ioniq 5), and possible warranty replacement of a tail light that is always full of condensation. Never been there. Pull up and get in line where it says service. Walk up to the service guy to tell him about my appt and he's just interested in what I'm having ... Read More

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Google - May 20, 2026

Don't really know how to rate them because I just walked away from a service appt. Booked an appt for 8:15 online. This is for my EV - Ioniq 5. Wrote that I wanted a tire rotation, check the rattle in the tailgate (which is a problem with every early model Ioniq 5), and possible warranty replacement of a tail light that is always full of condensation. Never been there. Pull up and get in line where it says service. Walk up to the service guy to tell him about my appt and he's just interested in what I'm having done. Apparently I'm supposed to choose a side because routine maintenance is in a different location. So I tell him what I wanted done and he tells me I'm going to have to leave my car for a couple days because it'll take that long to diagnose. Heard enough and walked out.

I am beyond disappointed and frustrated with the level of negligence, dishonesty, and lack of accountability I have experienced with them. This is now my second vehicle through this dealership, and the ongoing issues have been unacceptable from the very beginning. My first vehicle was a 2023 Hyundai Elantra. During a routine oil change performed by the dealership, the service department failed to properly secure the oil cap. As a result, I drove from Columbia, South Carolina to Fayetteville, while oil leaked throughout the engine compartment. This was not a minor oversight; it was a serious act of negligence that could ... Read More

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Google - May 18, 2026

I am beyond disappointed and frustrated with the level of negligence, dishonesty, and lack of accountability I have experienced with them. This is now my second vehicle through this dealership, and the ongoing issues have been unacceptable from the very beginning. My first vehicle was a 2023 Hyundai Elantra. During a routine oil change performed by the dealership, the service department failed to properly secure the oil cap. As a result, I drove from Columbia, South Carolina to Fayetteville, while oil leaked throughout the engine compartment. This was not a minor oversight; it was a serious act of negligence that could have caused catastrophic engine failure and put my safety at risk. Despite the severity of the situation, the dealership refused to take meaningful accountability or properly resolve the issue. After that incident, I continued experiencing ongoing problems with the vehicle, ultimately forcing me to pursue a Lemon Law claim because the dealership would not work with me fairly or responsibly. Instead of correcting the situation appropriately, I was placed into a 2024 Hyundai Kona, which I now believe only worsened my circumstances financially and mechanically. I was put into an upside-down loan situation rather than being offered a fair and reasonable resolution. Now, less than two years later, I am already dealing with transmission issues on this vehicle as well. What makes this situation even more unacceptable is that before my vehicle was ever formally diagnosed, I specifically informed the service representative that I believed the issue was related to the transmission. Rather than properly listening to my concerns or thoroughly investigating the problem, I was told the issue was something entirely different. Based on their direction and diagnosis, I spent over $2,000 out of pocket to repair an issue that ultimately was not the root cause of my vehicle’s problems. Less than a week later, after continuing to experience the same issues, I returned to the dealership only to then be told that the vehicle did in fact have transmission problems — exactly what I initially reported. This means I unnecessarily spent over $2,000 because the dealership either failed to properly diagnose the issue the first time or failed to take my concerns seriously. That money could have been used elsewhere for important personal and financial obligations, and I should never have been put in a position where I was financially burdened because of the dealership’s incompetence and lack of proper service. What has made this experience even more infuriating is the complete lack of communication and professionalism from the dealership. I have been without my vehicle for well over a month with little to no transparency regarding repairs, updates, or timelines. When I attempted to speak with a sales representative, I was told they would review my situation, evaluate the vehicle, and determine whether a buyback option was possible. However, when I later spoke with the service department, I was falsely told that they had been calling me and leaving voicemails — which is completely untrue. Instead of taking responsibility for their communication failures, they attempted to blame “AI” systems, which I found both insulting and unprofessional. At this point, I no longer have confidence in this dealership or its ability to operate with honesty, integrity, or concern for its customers. I feel that I was repeatedly failed, financially burdened, and ignored rather than genuinely assisted. There has been a consistent pattern of poor service, lack of accountability, negligence, and misleading communication throughout my experience with this company. I am extremely dissatisfied with how this situation has been handled and firmly believe that this dealership should have explored alternative solutions — including substitute collateral or other reasonable options — instead of placing me deeper into a problematic financial situation with another unreliable vehicle.

Horrible horrible service. I have an electrical car. I brought it in for a regular service and they gave me paperwork at pickup saying that I got an oil change. My car has no combustion engine and takes no oil. Everytime I go I'm doing my own research and explaining to them what to do because evidently me and google know how to better service my car than this dealership. Zero stars. Do NOT recommend.

Very disappointed with their service department. My daughter, Ashtin, owns a 2023 Hyundai Elantra in which she bought at Stivers Hyundai. On March 28, 2026, I paid over $670 to include an oil change at Stivers Hyundai. On this Saturday, April 25, 2006, my daughter’s car started leaking oil very badly (see attached pic) while she was driving it. She was forced to visit the nearest oil change service station to find out the problem with her vehicle. The Jiffy Lube service tech upon inspection told my daughter that the car had no oil in it and the oil drain plug was the wrong one ... Read More

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Google - Apr 28, 2026

Very disappointed with their service department. My daughter, Ashtin, owns a 2023 Hyundai Elantra in which she bought at Stivers Hyundai. On March 28, 2026, I paid over $670 to include an oil change at Stivers Hyundai. On this Saturday, April 25, 2006, my daughter’s car started leaking oil very badly (see attached pic) while she was driving it. She was forced to visit the nearest oil change service station to find out the problem with her vehicle. The Jiffy Lube service tech upon inspection told my daughter that the car had no oil in it and the oil drain plug was the wrong one for her vehicle. Jiffy Lube procured the part for the correct drain plug for the vehicle, added oil and gave my daughter the defective drain plug to show Stivers Hyundai. If my daughter did not stop at this Jiffy Lube, her car engine would have been unrepairable! On this Monday, April 27, 2026, my daughter and I visited Stivers Hyundai’s service center where the previous oil change was completed back on March 28, 2026. The service personnel in that shop totally denied any errors with their service but wanted my daughter to drop off her vehicle for two (2) days for their own inspection. UNACCEPTABLE!!! Very disappointed, I informed my daughter to never, ever go back to Stivers Hyundai for any type of service for her vehicle because Stivers Hyundai will not honor nor stand by their work!

Unbelievable that after you buy two new cars from a dealership that they can’t even call you back in a timely manner! If I could give them a -number I would! My 2026 calligraphy Hyundai Palisade that I just purchased in January 2026 has two recalls on it and now the check engine light is on for the second time. And today, when I finally got someone on the phone in the service department I was told that I could bring it in and drop it off, but they didn’t have a loaner car for me to use! I asked ... Read More

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Google - Apr 27, 2026

Unbelievable that after you buy two new cars from a dealership that they can’t even call you back in a timely manner! If I could give them a -number I would! My 2026 calligraphy Hyundai Palisade that I just purchased in January 2026 has two recalls on it and now the check engine light is on for the second time. And today, when I finally got someone on the phone in the service department I was told that I could bring it in and drop it off, but they didn’t have a loaner car for me to use! I asked for a manager to call me and have heard nothing. This is the second NEW palisade I bought from this dealership and the sales team was great! But you really find out what a dealership is made of when something goes wrong and I’m finding that out now! It seems that sales are all they really care about, when they are trying to get you to spend 50,000k+ for a car but they don’t want to help you after the sale! It’s their product that is broken not even 4 months after the sale! Unbelievable!

Service does not ever answer. Ai they have is crap.

Well since you've pulled My husband's review after saying you would contact us back and 3 weeks in have never so much as called. Except to say I will call back lol. We purchase exactly what I wanted for the price I wanted and guess what all 4 tires match and are not worn. It's amazing what a good dealership can do for you when they truly want your business. As this makes my 6th Hyundai I will gladly keep all future business with Benson Automotive in Spartanburg definitely worth the drive.

We had a appointment today to get the oil change at 11 am We left a few minutes after 1 probably won't go back

Bought a lightly used Elantra for a good price. The next day began noticing a smell like someone had smoked in the car. Multiple friends have ridden with me and smelled it. Reached out about it and basically was told they had no idea about any smoking history and that they didn't have any responsibility to do anything about it. I get it-- I probably should have been more cautious and it's my own fault I didn't catch it sooner. But it feels like when you're paying so much for an almost new car they might ... Read More

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Google - Apr 10, 2026

Bought a lightly used Elantra for a good price. The next day began noticing a smell like someone had smoked in the car. Multiple friends have ridden with me and smelled it. Reached out about it and basically was told they had no idea about any smoking history and that they didn't have any responsibility to do anything about it. I get it-- I probably should have been more cautious and it's my own fault I didn't catch it sooner. But it feels like when you're paying so much for an almost new car they might offer to do something to make it right. Honestly I'm maybe most disappointed that I can't even get them to admit that anyone had any idea of the possible history of smoking in the car. My sales rep James was great and very sympathetic, but clearly couldn't admit Stivers did anything wrong. Would caution others to be careful shopping here. Edit: They've replied saying they'd welcome a conversation. They have my number, I'll let y'all know if they actually reach out about this or if that's just for show.

Purchased a 2026 Hyundai sonata from boyce Bryant recently. Love my car. He pointed us in the right direction without being pushy. Love that quality in a salesman Thank you Boyce!

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